Your Privacy Matters Here

We are committed to keeping your data safe and secure

Privacy Policy Overview

At donaviquar, your privacy is our priority. This policy outlines how we collect, use, and protect your information when you interact with our analytics services. Transparency is our guiding principle.

We follow Australian laws and GDPR guidelines in handling your data. By using our website and services, you consent to the practices described below and can contact us anytime for further details.

How We Collect Information

We collect data directly from you and automatically through technologies to ensure accurate analytics, improve user experience, and fulfill service requirements.

Information You Provide Us

• Contact details you enter on forms for inquiries or consultation requests.
• Business details, preferences, and questions shared through correspondence.
• Details provided when accessing analytics dashboards or requesting reports.
• Preferences shared during feedback submissions or survey participation.
• Any information included in communications directed to our support team.

Information Collected Automatically

• Device, browser, and IP details for security and performance measurement.
• Page usage data, such as time spent and interaction with analytics features.
• Cookies storing your website preferences and navigation paths.
• Traffic logs collected through analytics tools to monitor site operations.
• Unique identifiers used to provide you with tailored dashboard experiences.

How We Use Your Data

Your collected information is used strictly for analytics service delivery, platform improvement, secure operation, and relevant communication.

• Respond to inquiry, support, or consultation requests you submit.
• Customise dashboard access and reporting based on business needs.
• Maintain website and platform functionality for all clients.
• Monitor traffic and usage patterns for continuous improvement.
• Inform you of updates, service changes, or scheduled maintenance.
• Enhance client experience with feedback-driven changes.
• Ensure content relevance and accuracy of reporting.

Our Promise: Your data privacy is an ongoing priority for us, with systems in place to keep your personal and business information safe and secure at all times.

How Your Data Is Shared

We never sell data. Information is shared only with your consent, or to fulfill legal and operational obligations, with trusted service partners who also prioritise data safety.

Third-Party Service Providers

Select partners may process data to support analytics, reporting, and platform operation, always under strict confidentiality and security agreements.

Legal and Compliance Requirements

We may share information to comply with Australian law, court orders, or government requests.

Anonymised Analytics

Reporting data is anonymised or aggregated to protect individual privacy and ensure compliance.

Your Rights and Choices

You can review, correct, delete, or limit use of your information by contacting us. Requests are processed promptly in line with Australian privacy law.

• Request access to your stored information at any time.
• Ask for corrections to inaccurate or incomplete data.
• Request data deletion if you no longer use our service.
• Receive your data in a portable, commonly used format.
• Object to certain forms of data processing as allowed by law.
• Limit how we use some personal data where appropriate.

How We Safeguard Data

Technical and organisational measures are regularly reviewed, using modern tools to protect information from loss, unauthorised access or misuse.

Technical Security Measures

• Encryption used for data transmission and storage where applicable.
• Strict network security protocols that prevent unauthorised system access.
• Continuous software updates to eliminate vulnerabilities.
• Traffic monitoring and logging for quick incident response.

Operational Security Practices

• Access controls to determine who can view or process personal data.
• Employee privacy training to reinforce confidentiality.
• Systematic auditing of data handling and reporting activities.
• Vendor reviews ensuring partners follow our data privacy practices.

How Long We Keep Data

Retention depends on contract, legal, and operational needs. Data is deleted when no longer required, with reviews at regular intervals.

• Business account data kept for service duration.
• Analytical usage data retained for reporting accuracy.
• Contact information stored for client support and compliance.
• Billing records stored as per Australian legal requirements.
• Preference data retained for communication updates only.

You may request deletion at any time, subject to compliance regulations and service obligations.

International Data Transfers

Occasionally, data may transfer outside Australia within legal bounds. Protective measures are in place to keep it secure and confidential.

• All transfers follow Australian and GDPR requirements.
• Partners must agree to strict privacy standards before handling data.
• Contracts are updated to reflect current law and requirements.
• We regularly evaluate partners for ongoing compliance.

Cookies and Preferences

Our site uses cookies only to improve navigation and analytics relevance. You can manage or reject cookies using browser settings without losing core service access.

Cookie Categories

• Required for login, dashboard, and basic site operation.
• Monitor feature use and analyse site improvement needs.
• Used to tailor dashboard content and preferences.
• Help remember session choices and previous actions.

You can change your cookie preferences at any time using browser settings.

Policy Updates and Changes

Privacy policy updates are announced here and on the website home. We encourage checking for modifications to stay up-to-date.

• Banner displayed for significant changes to the policy.
• Notice in client dashboard when updates happen.
• Direct communication for critical adjustments.
• Summary of updates included with each change notice.

For major privacy changes, additional notice is provided through key communication channels.

Privacy Contact Information

Have questions or requests? Please contact our privacy officer for assistance.

donaviquar

17 Gould Road, Herston, QLD 4006 Australia

Phone: +61-3-9524-6221

Email: content@donaviquar.com

Policy last updated on September 27, 2025